Hi
Thank you for your email
I am sorry that you have received your order incorrectly.
Please return this to us via the address below and we will be happy to send you a replacement.
zavvi
PO Box 538
Guernsey
GY1 6HE
If you could also include a brief covering letter, clearly stating your order number, the reason for return and replacement is required.
Please could you also include your unique returns authorisation number: 79499
Without this we will not be able to complete your return and this may result in the item being sent back to you.
When returning your item please obtain a proof of postage which is provided free of charge from your local post office. This covers your item on its return to us.
We cannot exchange for an alternative item, we can only do a straight swap.
Once you have sent it please allow at least 10 working days for the item to be returned back to us.
Once we have received the item your request will be processed and you will receive a confirmation email to advise you when this has been done.
Regards
Kathryn
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